Shipping Policy

Fast and Reliable Delivery

We understand that receiving your order promptly is essential. That's why we strive to ship out orders as quickly as possible. Here's what you can expect:

  • Shipping Schedule: We process and ship orders placed before noon GMT on Mondays, Wednesdays, and Fridays. Orders placed after midday or on non-shipping days will be dispatched on the next scheduled shipping date.
  • Shipping Methods: We offer various shipping options to suit your needs within the UK, including Royal Mail Tracked 24 (1-2 business days) and Tracked 48 (2-3 business days). We use standard service for international shipping unless you request an upgrade with tracking. Contact us for expedited shipping quotes.
  • International Shipping: Please note that shipments to Europe may experience delays due to additional customs procedures following Brexit. We'll complete all necessary customs forms, but any extra import charges or delays are beyond our control.

Keeping You Informed

Once your order ships, you'll receive a notification with a tracking number (if applicable) so you can follow its journey to your doorstep.

Accurate Addresses are Essential

To ensure prompt delivery, please double-check your shipping information carefully during checkout. We ship to the exact address that you submit. If the address needs to be completed, contains errors or your address is obscured in a way that prevents delivery (e.g., building number not visible), and the items are returned to us, we can resend them to you upon receipt of the new postage fee.

Address Updates

If you need to make an address change after placing your order, please contact us as soon as possible at info@TheLittleTibet.com. We can accommodate address changes within the same country, but redirecting your order to a different country might require placing a new order.

Lost or Damaged Packages

If your package arrives damaged or gets lost in transit, please get in touch with us immediately. We'll work diligently with the shipping carrier to locate your package or provide you with a replacement or full refund as necessary.

To expedite the resolution process, please include the following information in your communication:

  • A clear description of the issue (e.g., damaged box, missing item)
  • Photos of the damaged packaging (if applicable) in good lighting show the extent of the damage, and any labels or tracking information are clearly visible.
  • For lost packages, any additional details you may have about the delivery attempt (e.g., "No answer" notice left)

We'll use this information to communicate with Royal Mail and ensure a swift and effective resolution.

If you have any questions or concerns about your shipment, please don't hesitate to contact our friendly customer support team.